Service
Engineers who arrive with the right part
Most printer breakdowns are a damper, a capping station, a cable or a setting, not a new head. We diagnose on video first, then come to you with the part to fix it in one visit.
What we fix, fit and look after
Breakdown repair
Head errors, carriage crashes, encoder faults, ink starvation and board failures, diagnosed on video first and fixed on site.
Printhead replacement
Genuine Konica, Epson and Ricoh heads fitted with correct voltage, waveform and bidirectional alignment.
Installation & shifting
Unpacking, levelling, ink filling and profiling, or safe dismantling and re-installation when you move premises.
AMC & preventive care
Scheduled visits that catch worn capping, dirty encoders and weak pumps before they stop a job.
Operator training
Daily maintenance, head cleaning, RIP settings, colour profiles and media handling, taught on your machine.
Ink system & conversions
Damper and line changes, ink switch-overs, negative-pressure systems and bulk ink upgrades.
We work on machines with Konica Minolta KM512i, Konica Minolta KM1024i, Epson DX5, Epson DX7, Epson XP600, Epson i3200 heads and more, whoever sold you the printer.
How a service call works
- 1
Tell us the fault
Book below or WhatsApp a photo or video of the error.
- 2
Remote diagnosis
An engineer calls back, narrows down the cause and the likely part.
- 3
On-site fix
We arrive with the part, repair, test print and align.
- 4
Report and advice
You get a written report and tips to avoid a repeat.
AMC plans
Annual maintenance that pays for itself
One avoided head replacement usually covers a year of AMC. Plans are priced per machine, by head count and usage.
Basic
Single eco solvent or sublimation machine
- 2 preventive visits a year
- Head health and nozzle check
- Capping, wiper and encoder cleaning
- Breakdown response within 48 h
- 10% off labour on extra visits
- Most chosen
Standard
Busy shops and 3.2 m solvent machines
- 4 preventive visits a year
- Head voltage and waveform check
- Full maintenance station service
- Priority response within 24 h
- Free RIP and firmware health check
- 15% off spares
Comprehensive
Multi-machine and UV flatbed operations
- Monthly preventive visits
- All labour included
- Wear parts included (capping, wipers, dampers)
- Same-day response in city limits
- Standby board on loan during repairs
- Quarterly operator refresher
Book service
Book a service visit
Tell us the printer, the problem and where you are. We'll call back to confirm a slot, usually within the hour during working hours.
- +91 98400 22692 for urgent breakdowns
- Arakkonam
FAQ
Service questions
Still unsure? Ask us on WhatsApp. An engineer replies, not a bot.
What does an AMC include?
Scheduled preventive visits, head health and voltage checks, cleaning of the capping and wiper station, encoder and rail cleaning, firmware and RIP checks, priority breakdown response and discounted labour. Parts are billed separately unless you choose the comprehensive plan.
Do you service printers you did not sell?
Yes. We service most Chinese and Indian-assembled eco solvent, solvent, UV and sublimation printers built on Konica Minolta, Epson, Ricoh and Kyocera heads with Hosonsoft, BYHX, Senyang and similar boards. Tell us your model and head type when you book.
What does a printhead replacement cost?
It depends on the head model and current import prices, which change with the exchange rate. Message us the head model, or a photo of the label, and we will send today's price for the head plus installation and alignment.
What is included with installation?
Unpacking, levelling, ink filling, head alignment and voltage setting, RIP installation, colour profiles for your common media, and operator training on daily maintenance and safe shutdown.
How fast can an engineer reach us if the printer stops?
Within the city we typically reach a stopped machine within 24 hours, and AMC customers get priority. Many problems, such as dampers, wipers, capping and settings, can be fixed the same day because we carry common spares in the van.
Which areas do you cover for printer service?
Our engineers are based in Arakkonam and travel for installations, AMC visits and major repairs. Tell us your location when you book. For outstation breakdowns we often diagnose on a video call first, so the engineer arrives with the right parts.